FAQ

SHIPPING

What shipping service do you use?

We us Fed-Ex, the fastest and most reliable shipping carrier.

Do you ship international?

Yes! If for any reason shipping is not calculated for you at check out, please contact us with your shipping address and order details. We can email you an invoice to pay online.

How long does it take to ship my sign?

We take approximately 2 weeks to make all signs. Shipping to USA locations is an additional 1 to 3 days depending on the location. International shipping on average can take 3 to 7 days.

Do you accept rush orders?

Yes we do.  Additional fees may apply. Please contact us.

NAMES

Can you make my sign using a custom name (or word)?

Yes! This is what we do. We don’t have pre-made signs. Everything is made to order, just for you. We can make a sign using absolutely any name or word. There is a box when you check out in which you can enter the name or word you want. You can even leave us any additional notes.

Can I have two names for my sign (I have twins), or can you give me a discount for two names?

Please contact us if you wish to order either of the above.  We can do one of the following:

  • Make two separate signs that are the same size if they are in the same room, to be placed over two separate cribs. We would make the names relative in proportion to each other. We can give you a discount of 10% off.
  • If you have a baby with two names, like “Stella Rose” for example, we recommend ordering 1 sign. Enter the names when you check out.  We will contact you with a proof with sizing before we make your sign.  We will make the sign as large as possible.

BUSINESS AND EVENT SIGNS

Do you accept custom orders?

Yes! Please contact us. We often make signs for special events like weddings, and for small businesses. The more details, images, and size instructions you can give us, the easier and quicker it is for us to give you a price quote. We will want to know:

  • When do you need your custom order by
  • What size do you want your sign to be (approximate length)
  • Do you have a budget?
  • Any images you can show to help us understand your needs

HANGING YOUR SIGN

How do I hang my sign?

We recommend hanging your sign with small nails under the letters (not through the sign itself as it is very delicate).  The sign is light enough that small nails will support it

RETURNS

Do you accept returns?

Items can only be refunded or exchanged if they are damaged during shipping and you are able to provide proof of damage within 5 business days of item delivery. 
Proof of damage (clear photos) must be emailed to us within 5 business days of receiving the product. 
For damaged products please keep all of the original shipping and packing materials in order for a FEDEX (shipping agent) to conduct a damage investigation.